The Driver - Redux

In the post a few days ago we mentioned that our regular driver is away at a wedding and for some vacation and we got a replacement, but he was injured in some sort of accident on his way home after the first day. We still do not know any details, but he apparently will not be able to drive for 3-4 months.
On Monday we road with friends or in auto- rickshaws, but Jim arranged for a car and driver for the other days of the week starting Tuesday morning at 9AM. The hired cars and drivers have been pretty dependable in the past- normally they arrive early. However, when Jim went down to the look for the driver a little past 9AM, there was no one there. He called the reservation office and after several minutes they said that the driver was late but he would be there "soon". When pressed, they said "15 minutes". After about 10 minutes they called Jim back to say that the driver had "met with an accident"- it was not just that he was running late! This was discouraging.
They asked how urgent it was for us to get a car and Jim said it was important because he had to get to work. After about 45 minutes a car came and took him to the office. Meanwhile, they explained that a different car and driver would come to take Janet wherever she wanted to go.
That driver then picked Jim up at work at the end of the day. So, it all worked out, as things generally do here.
Today the driver was at the apartment at the appointed time and he took Jim to work and then went back to take Janet where she wanted to go. However, he misunderstood that he was then to go back to Jim's office and bring him home! However, this turned out ok as Jim could ride home with friends while the driver took Janet home. This driver seems very nice and he seems like a good driver, but the language is a problem. He does not understand easily. If we repeat instructions and then he repeats them back to us, then it seems OK, but if he does not repeat back then they don't seem to be clear to him - and us.
So, it was a catastrophe for the first driver, a significant problem for the replacement and now the second replacement is a bit of a problem for us. This sort of thing takes a lot of extra time and, more importantly, energy. We suspect it contributes to the general inefficiency we see.